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Recently, many new customers have told us that they have been cheated on other shopping websites before, such as not being delivered after paying, or receiving very poor quality goods. We want to tell everyone: Lume Heritage is a formal, safe and trustworthy shopping website. We always treat every customer with sincerity and win everyone's trust with integrity.

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

Your luxury product is made to last, but if something happens, we're here to help. We offer a one-year warranty on our Watches,handbags, briefcases, and small leather goods. For any quality-related issues within this time frame, repairs are on us. Beyond the warranty, we're happy to assess for repair.