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Refund and Returns Policy
Refund Policy
Thank you for shopping with us! We are committed to ensuring your satisfaction with every purchase. If you need to request a refund, please review our refund policy below to understand the eligibility criteria and the process.
Refund Eligibility
To be eligible for a refund, please ensure the following:
Purchase Date: The item was purchased within the last 14 days.
Condition: The item is unused, in its original condition, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required.
Refund Process
Once we receive and inspect the returned item:
Inspection: We will verify that the item meets the eligibility criteria.
Refund Issuance: If approved, a refund will be processed to your original method of payment within 7 business days.
Shipping Costs: Shipping costs are non-refundable. If the return is due to our error, we will cover the return shipping costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.